Help Centre

Welcome to the EXCHANGE Help Centre.

Whether you're an individual user, family member, or organisation, these short video guides will help you get started and make the most of EXCHANGE's features.

Choose a topic below to watch a step-by-step walkthrough.

Getting Started

New to EXCHANGE? This video provides an overview of the platform, explains how to get started, and introduces the main features available to you.

Individual & Family Workflow

Learn how individuals and families can create and manage cases, record exchanges, upload information, and keep everything organised in one secure place.

Organisation & Staff Workflow

This walkthrough demonstrates how organisations can use EXCHANGE to manage staff, collaborate on cases, maintain accurate records, and streamline day-to-day case management.

Creating & Managing Cases

Learn how to create new cases, update existing records, manage case information, and keep all relevant details organised throughout the life of a case.

Logging Exchanges

Discover how to record exchanges, meetings, communications, and important events to create a complete chronological history for every case.

Generating PDF Reports

Learn how to generate professional PDF reports that can be downloaded, shared, or printed whenever required.

Admin Panel

Designed for organisation administrators, this video explains how to manage staff accounts, oversee cases, configure organisation settings, and administer the EXCHANGE platform.

Need More Help?

If you have any questions or require additional support, we're here to help.

Visit our website or contact our support team for further assistance.

Website: https://www.exchange-log.app/contact

Email: support@exchange-log.app